Policy

Creative License

Little Bunneys Three will always do our best to follow customer requests to the best of our ability. However, we reserve the right to creative license ~ to create a product we are proud of. Each of our custom orders are handmade, meaning no two items will ever be exactly the same. We will however do our very best to follow your specifications. Please note, as all of our decorated cookies are made by self colouring our fondant, we are not always able to reproduce the exact shade/colour of a previous order. We will always use the same colouring, but this does not mean your decorated cookies will be identical to previous orders using the same colours. These are handmade products, made to order and slight variations will always occur.

Upon paying for your order, you agree that your cookies/orders may be photographed and shared on social media accounts (this may include other accounts that are stockists, product suppliers and other supportive small social media accounts) and for marketing purposes.

 

Shipping Australia Wide

We are excited to now offer some products shipped directly to you via Australia Post. This shipping option is available for our cookie products only.
Please note due to the perishable nature of our products, we do not accept refunds/returns for change of mind.

All orders have the option to select "signature on delivery". If you choose to waive a signature on delivery, Little Bunneys Three can not be held responsible for the cookies being left outside should you not be home at the time of delivery. 

Should your order arrive damaged or incorrect, please contact us via email with a photo of your order and brief description and we will discuss a replacement or refund, depending on the circumstances. Please note: We will not be held responsible for damages occured by Australia Post. 

Please note Little Bunneys Three will not be responsible for reimbursing any shipping costs.

 

Local Pick Up

All of our treats that are available to order, are available for local pickup. During the checkout process you will have the option to choose a pickup time for your order. You will be notified when your order is ready for collection. Your collection time will be the time frame you have selected during your checkout process. Please be mindful of these time frames. If you cannot make these time frames please email us as soon as possible to arrange a new collection time. Pick up address is found on your order confirmation email.

If you cannot collect yourself, you are more then welcome to have a friend or family member to collect on your behalf. Unfortunately due to the perishable nature of our products, we cannot offer a refund or exchange once it has left our hands.


Returns & Refunds

All of our goodies are made in house, by hand. Due to the customiesable & perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our hands. We do not accept returns or offer refunds for change of mind.


Order Cancellations & Modifications

We understand plans change and are willing to accommodate changes to your order. However please note as changes require administration, there is a $10 admin fee for changes and/or cancellations. Within 3 days of collection/shipping date, we are not able to accommodate changes to your order.

If your order has already began the production process you will be unable to cancel it.

 

Large Orders/ Corporate Orders  

If you require baked goodies for a major event or celebration, we’d love to be involved. Please email hello@littlebunneysthree.com.au at least 3 weeks prior to your desired date. Include the date you’d like the order for, quantities required and any further information/photos  so we can promptly respond with an accurate quote for you.

 

Our business hours are Monday-Friday 8am-4pm.
Closed Saturday, Sunday & Public Holidays.

Please contact hello@littlebunneysthree.com.au if you have any further questions